Privacy Policy

Privacy is important to us and our customers. This privacy policy has been compiled to better serve those who are concerned with how their "Personally identifiable information" (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.

What information do we collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
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How do we protect visitor information?

  • We do not use vulnerability scanning and/or scanning to PCI standards.
  • We use an SSL certificate.
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We implement security measures when a user:

  • Places an order.
  • Enters, submits, or accesses their information.
  • We use a PCI compliant payment gateway.
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Do we use "cookies"?

Yes.

We use cookies to:

  • Help remember and process the items in the shopping cart,
  • Understand and save user’s preferences for future visits,
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
  • It won’t affect the users experience.
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Third party disclosure:

We do not sell, trade, or otherwise transfer PII.

Third party links:

We do not include or offer third party products or services on our website.

Users will be notified of any privacy policy changes:

On our Privacy Policy Page

Users are able to change their personal information:

  • By emailing us.
  • By calling us.
  • By logging in to their account.
  • By chatting with us or sending us a ticket.
Data Deletion Policy

All user info is deleted from our application upon cancellation. Information may be deleted at any time from our CRM upon request to support@trudigital.com. Our goal is to complete the requested deletion within one month (30 calendar days), after which the requester will be notified via email.

How does our site handle do not track signals?

We honor them and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

We do not allow.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under 13.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email, within 7 business days.

We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

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